Wednesday, January 7, 2015

Top Ten Questions From Users of eMedia Catalog in 2014

In 2015, more people will use our eMedia Catalog than ever before. Below are the top ten questions our users asked in 2014.

10FAQs_1 

1. How to return digital titles

Topping our list is how to return titles before the end of your lending period. This help article explains how the Return Title button works, how to return titles you’ve downloaded to a computer or device, and some exceptions to the rules.

2. Oh no, I ran out of downloads! Now what do I do?

Users may get an error if they try to download a digital title too many times. In those cases, the Virtual Library can reset the title’s download link, just call the Virtual Library at 702.507.6300 or email at ask@lvccld.org. Be sure to include you library card number and title of the book.

3. How to get started

First-time users never fear! We’ve put together Downloading eBooks 101 v2015 that will help you get started with downloading eBooks & eAudio Books on any device.
Need more help? Contact the Virtual Library at 702.507.6300 or email us at ask@lvccld.org

4. How to enable cookies

The eMedia Catalog requires the use of cookies to deliver higher performance and better functionality. By default, most browsers are set up to accept cookies, but in case yours isn’t, we have steps for enabling cookies on a mobile device or computer.

10FAQs_2 

5. How to borrow Kindle Books

Borrowing and reading Kindle Books from the library (currently available in the U.S. only) requires a few extra steps on Amazon’s website. We walk you through the process in how to borrow Kindle Books from your library.

6. How to get titles on a specific device

Also popular are the OverDrive help articles that explain, step-by-step, how to get all kinds of titles on Android devices, Chromebooks, iOS devices(iPhone/iPad/iPod touch), Windows Phone 8, Windows 8, and Windows and Mac computers.

7. Why do I need to verify my OverDrive account?

Visit our help article on verifying your OverDrive account to learn about this privacy-protecting requirement.

10FAQs_3 

8. How to use OverDrive Read offline

Did you know that you can read eBooks in your browser even when you don’t have an internet connection? How to read OverDrive Read eBooks offline shows you how.
Also helpful may be the help articles about getting started with OverDrive Readand what devices and browsers work best with OverDrive Read.

9. Where is the title I put on hold?

We’ve created a help article listing some of the common reasons why users might have trouble finding titles they put on hold.
Users may also be interested in our articles on placing holds, borrowing available holds, automatic hold borrowing, suspending holds, and changing your email address for hold notifications.

10FAQs_410. How to recommend a title to your library

Learn how you can help build the digital collection! You can recommend two titles per week for the eMedia Catalog. Learn how in how to recommend titles to your library for purchase.


Remember, Virtual Library Library staff are available Monday - Friday 8:30 a.m. to 5 p.m. to assist you with questions via the phone at 702.507.6300 or email us at ask@lvccld.org

Happy New Year!


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