Thursday, September 19, 2013

OverDrive Media Console iOS 7 crash resolutions

Apple released iOS 7 yesterday and many Apple users may have upgraded their device(s) or will be upgrading in the near future.

When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue meaning that if you download the app for the first time post-iOS7 update you will not experience this issue.

We are resolving the issue but in the meantime, here are immediate remedies for users:

1) Re-authenticate the app with your existing or a new Adobe ID. Refer to the iOS section of this Help article for assistance. (Recommended)

2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user’s bookshelf, history, and app settings. It will also count as another device against your Adobe ID. This is only important if you are using the same Adobe ID for multiple devices.

Audiobook users won’t notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.

We apologize for the inconvenience.

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