Thursday, September 27, 2012

Need Help with eBooks or eAudio Books?

The Help pages in our eMedia Catalog feature solutions to common issues with eReaders, tablets and media players. It includes visual aids and videos, and incorporate a powerful search tool. OverDrive Help is just one of the areas in which we strive to offer the best service to our patrons.

The list of solutions available on OverDrive Help is ever-growing. We add new solutions every month, solving a common technical support issues or just answering frequently asked questions. From “Is my device compatible?” to “How do I reset the DRM on my computer?” to “How do I get started with OverDrive on my iPhone?” we have the answer. And if we don’t have it, we’ll get it!

Accessing OverDrive Help is as easy as clicking the “Help” link on your library’s eMedia Catalog. From the Help index, clicking “OverDrive Help” will take you to general links based on formats, applications, devices and operations, and you’ll also find links to our Device Resource Center, Digital Books Tour, videos, email support and a search field.

The search function helps you get the specific help you need. The fewer words you use to search, the better your results will be. In most cases, you can pinpoint the solution you need by entering just one or two search terms.

You can also browse for help by selecting a general topic from the “Browse” list near the top of the page, the “Getting Started With…” list, or an article from the “Most Popular Articles” list.

When you arrive at your desired article, you may notice the screenshots (depending on the solution you are viewing).  These screenshots show you the steps you’ll need to take on your device. These added visual aids are a great resource, especially when the solutions involves several steps. We also have links within the articles to refer you to related solutions or additional steps.

Know someone else who has encountered the same issue? You can click the “Mail To” link to share the article.

Still need help? Give us a call the LVCCLD - Virtual Library at 702.507.6300, Monday - Friday between 8:30am to 5:30pm, we will be happy to help you.

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